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FAQ

General Questions

What types of products do you offer?

We offer a variety of scent products, including incense sticks, cones, candle, fragrance oil and other scent-related items.

Our collection includes different fragrances to suit various preferences and occasions.

How do I place an order?

To place an order, browse our products, add the desired items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

What payment methods do you accept?

We accept major credit cards, PayPal, Afterpay and other secure payment options as indicated at checkout.

How can I contact customer support?

You can reach our customer support team via email at

info@scentofganges.com.au

or by filling out the contact form on our website.

We strive to respond within 1 Business day

Incense Sticks, Cones, Candle & Fragrance Oil 

How do I burn incense sticks properly?

To burn an incense stick, place it in an incense holder, light the tip, let it burn for a few seconds, then blow out the flame to allow the stick to smolder and release its fragrance.

What is the difference between incense sticks and cones?

Incense sticks are thin, elongated pieces that burn from the top down, while incense cones are shaped like small pyramids and burn from the tip down.

Both release aromatic smoke but offer different burn times and intensities.

Are your incense sticks and cones handmade?

Yes, many of our incense products are handcrafted using traditional methods to ensure high quality and authenticity.

What types of candles do you offer?

We offer a variety of candles, including scented, unscented, pillar, votive, and jar candles. Each type comes in different fragrances and sizes to cater to your specific needs and preferences.

How do I properly care for and burn candles?

To ensure a safe and effective burn, trim the wick to 1/4 inch before each use.

Allow the candle to burn long enough for the wax to melt evenly across the surface.

Never leave a burning candle unattended.

How can I use fragrance oils?

Fragrance oils can be used in various ways, including in oil burners, diffusers, and to refresh potpourri.

Simply add a few drops to your chosen device and enjoy the aroma as it disperses throughout the room.

Scent and Fragrance

How do I choose the right fragrance?

Choosing the right fragrance depends on your personal preference and the intended use.

For relaxation, consider lavender or sandalwood.

For energy and focus, try citrus or eucalyptus.

Are your products made with natural ingredients?

Yes, we prioritize natural and high-quality ingredients in our incense products to provide a pure and enjoyable aromatic experience.

Additional Tips

How do I store my incense products?

Store your incense in a cool, dry place away from direct sunlight to maintain their fragrance and quality.

Are your products safe for pets?

While our incense is made with natural ingredients, we recommend using incense in well-ventilated areas and keeping pets away from the direct smoke to ensure their safety.